Run your gym on memberships that renew themselves.
Annual, monthly, and day-pass members on one platform — front-desk check-in, lockers, class bookings, and recurring billing that charges itself. The team runs it from a reception console; members carry it on their phone. In production with Kaishing Fitness at the ICC.
A gym runs on five systems that don’t talk.
The turnstile and lockers are one system. Memberships and renewals live in a spreadsheet. Day passes go through the till. Class bookings are a separate app. And every month someone chases the cards that bounced. Synque makes it one member record, one check-in, one billing cycle — mostly hands-off.
- Find any member in one search — plan, status, dues, lockers on one screen
- Check members in and out with time-stamped clocking
- Assign normal + shoe lockers at the desk, released on check-out
- Sell any mix — annual, monthly, day passes, class packs, PT, lockers
- Monthly memberships that renew and charge themselves every cycle
- A live floor count, and only the failed charges to chase
- A digital membership card on their phone — scan in at the turnstile
- See their plan, what it includes, and when it renews
- Book group classes and personal training in a couple of taps
- Fix a failed renewal themselves — one tap, back in the gym
Monthly renewals charge themselves.
Every monthly member’s renewal is generated automatically, then the batch charges every card on its own — no one is awake at 4am for it. Successes reconcile, failures retry, and members can re-pay from their phone. The team opens up to a finished batch and a short list of exceptions.
Yearly, monthly, daily — whatever you sell.
Price plans by any period and bundle the extras members actually buy. Change a member’s plan and their access updates the same second — at the turnstile included. Example below.
- Unlimited gym + studio
- All group classes
- 2 guest passes / mo
- Locker included
- Unlimited gym + studio
- All group classes
- Cancel anytime
- Full gym for the day
- 1 group class
Example plans, extras, and pricing — configured per operator.
Kaishing runs a fitness membership at the ICC.
At the International Commerce Centre — Kowloon’s tallest tower — Kaishing manages members, plans, front-desk check-in with lockers, and the recurring monthly billing cycle on Synque. Members, renewals, and access all live in one place.
Built into the platform, not bolted on.
Memberships isn’t a separate silo. It writes to the same customer record as everything else Synque runs.
Members are customers — same unified record across every touchpoint.
Every charge, retry, and refund links to the member by default.
Smoothie-bar spend, retail, and day passes attach to the same member.
For anyone who runs members on a cycle.
Gyms & fitness centres
Full-service gyms running annual, monthly, and day-pass members side by side.
Boutique studios
Yoga, pilates, spin and HIIT studios built around class packs and bookings.
Multi-site fitness chains
One member record and one billing cycle across every location.
Wellness & sports clubs
Climbing, racquet, and recovery clubs with tiered access and lockers.
Two sides. Four short demos.
Step through the front-desk console and the member app — check-in, billing, membership card, and re-pay. Each is one page, about 30 seconds, no login.
Open the demoQuestions operators ask
Yes. Plans are configured per operator — annual, monthly, day passes, class packs, personal training, locker rental, guest passes, any mix. A day-pass walk-in and a recurring monthly member are handled on the same front desk.
Monthly memberships generate a renewal order automatically each cycle (e.g. on the 20th), then the batch charges itself on a fixed day (e.g. the 24th at 04:15). Successful charges reconcile on their own; failed ones retry, and members can re-pay from their phone. Your team only touches the handful that need attention.
Yes. A membership can be frozen or suspended, and access updates the same second — including at the turnstile. Status, eligibility dates, and dues are all on the member record the front desk sees.
Members scan their digital card at the turnstile, or the front desk finds them in one search. Check-in stamps a time-in and assigns normal + shoe lockers; check-out releases them. It’s all on the member’s record.
No — it’s the same platform. Memberships sits alongside Synque CRM, Payments, POS, and Shop, writing to the same customer record. It’s built in, not bolted on.
Yes. Kaishing runs a fitness membership operation at the ICC (International Commerce Centre, Kowloon) on Synque, including check-in, lockers, and the recurring monthly charge cycle.